Shipping policy

Where we ship

We ship to the European Union, the United Kingdom, and a number of other countries. The list of destinations we serve is shown at checkout: enter your address and you will see whether we deliver there and what it costs.

Dispatch and delivery

Orders are dispatched within 7–10 working days. Pre-order items show their own dispatch estimate on the product page. You get a confirmation email with tracking when your parcel leaves us.

Transit time after dispatch depends on your address and is shown at checkout. Whatever happens, we deliver within 30 days of the contract being made unless we agree a different date with you.

Cost

Delivery costs are calculated at checkout, before you pay, based on your address. The total shown at checkout is the total you pay.

Customs, duties and import taxes

We pay them. Orders travelling outside the European Union — including to the United Kingdom — may attract customs duty or import VAT, and that is included in the price you pay at checkout. The carrier will not ask you for anything on delivery.

Wrong address

Check your address before you pay. If a parcel comes back to us because the address was wrong or nobody was there to take it, we will contact you to arrange redelivery.

Lost or damaged in transit

Goods are at our risk until they are delivered to you. If your parcel arrives damaged or does not arrive at all, email alcyrea@gmail.com with your order number and we will replace it or refund you. Do not throw away damaged packaging until we have spoken — the carrier may need to see it.

Returns

How to send something back is set out in our refund policy. If you are cancelling an order, you pay the return postage; if the item is faulty, damaged or not what you ordered, we do.